DELIVERY & RETURNS

 

Delivery Times

Place your order before 4.00pm and you will receive it the next day except for the Highlands and Islands and non-stock products such as furniture or specials, we will advise delivery times on receipt of orders for such goods.

We deliver Monday – Friday between 9.00am – 4.30pm excluding Public and Bank Holidays.

 

Delivery Charges

Delivery for Account Customers is FREE, otherwise charges may apply depending on conditions please call us on 01324 871857 or email sales@agofficesupplies.co.uk for more information.

 

Delivery Terms and Conditions

a)   We will endeavour to deliver the Goods within the agreed time, but will not be liable for any loss or damage caused by delay in the delivery of the Goods, nor will any such delay entitle you to cancel or rescind this Contract.  

b)   Goods shall be delivered to the address supplied by you. If you fail to receive goods at the nominated delivery address we have the right to charge restocking and additional delivery/return charges. 

c)   All goods received and signed for on the delivery note are deemed to have been examined, checked and acknowledged as being correct in every detail. You are considered to have given authority to accept a delivery on your behalf to any person who actually accepts delivery at the delivery address.

 d)   Where we have agreed in advance to deliver the Goods by instalments and where the

Goods are delivered by instalments, each delivery shall constitute a separate contract                  

and failure by us to deliver on time shall not entitle you to treat the Contract as a whole.

e)    No claim for damage to the Goods or shortages will be considered unless you notify us within three working days of delivery by telephone 01324 871857, or email returns@agofficesupplies.co.uk otherwise your claim will be deemed to have been waived.

f)    We reserve the right to charge additional carriage on specified deliveries where they may fall outside the normal delivery area or fall below a previously agreed value level.

g)   You are obliged to provide adequate labour and facilities at the delivery address to unload or load the Goods without undue delay. We will require compensation for any loss we suffer arising from delivery or collection or non-delivery or non-collection of the Goods if it is subsequently proven that the said loss is not a result of our action. 

 

Returns 

a)   You should inspect the Goods when they arrive to ensure they are correct in type and quantity and have arrived in good condition. You may contact us at 01324 871857 or by email, returns@agofficesupplies.co.uk to inform us of Goods that are faulty, damaged or not required. No Goods will be accepted for return without prior agreement and may be subject to handling charges.

b)    Non-stock Goods or Goods ordered to your specification cannot be returned unless deemed to be faulty under clause 4 of our Term & Conditions 

c)  If Goods are damaged you must inform us within 3 working days of receipt of Goods if you wish to claim a refund or replacement. If you choose to be refunded and a delivery charge made for your order, this will also be refunded.

d) If Goods that are no longer required you may cancel your order within 7 working days after receipt of Goods and you must inform us of your wishes by phone 01324 871857or email, returns@agofficesupplies.co.uk within this period. We reserve the right to charge you for all costs of carriage incurred for collections/returns. If we agree to return of Goods they must be returned to us within a further 7 days. Any Goods returned must be in original packaging, packaging that has been defaced, written on, damaged or marked in any way cannot be accepted for return. No credits can be issued unless these conditions are met.

 

e) For Goods that are deemed faulty or not of merchantable quality you must inform us within 3 working days of receiving the Goods if you wish to claim a refund or replacement. The Procedure for making a claim under guarantee outside this period is detailed in the warranty section 4.0 of our Terms & Conditions


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