Terms and Conditions


1.0 General

a)       AG office supplies Ltd is will accept orders subject to the terms and conditions of sale stated below.

b)       Unless expressed in writing (for example a tender) any alterations to these conditions will not apply.

c)       In these terms “you“ and “your” as appropriate refer to the individual raising on order and person(s) authorised by a company or the company itself who raises an order to purchase goods from AG office supplies Ltd, and “us”, “we” and “our” refers to AG Office Supplies Limited. “Goods” means general stationery, office equipment, or other goods and services agreed to be sold by AG office supplies Ltd.

d)       Whilst we have attempted to ensure that the information within our catalogues, brochures,  web site and other publications is correct at the time of publication they do not form part of any contract for the sale of goods.


2.0 Prices

All prices quoted are exclusive of value added tax and shall be payable by you at the applicable rate at that time. All prices are subject to market fluctuations. Accordingly, the price to be paid by you for any Goods shall be our price applicable at the date of despatch of such Goods. Prices exclude any delivery charges applicable at the time of raising the order.


3.0 Quotations

a)       Quotations and tenders are submitted by us on condition that they do not constitute any offer of a Contract and we shall not be bound until we have communicated acceptance of your order.

b)       Quotations are valid only on the day of issue and subject to stock availability and prices fluctuations. Quotations are for the sole use of the addressee and we reserve the right to withdraw a quotation that has been passed by you to a third party.


4.0 Warranty and Liability 

a)       All goods supplied by us are warranted to be of sound workmanship and materials and suitable for the purpose they were designed under fair conditions.

 b)       Our liability under this warranty will be limited to the free repair, replacement or issue of full credit against any goods acknowledged by us to be faulty, provided that such faults have not been caused by misuse of goods or your negligent handling of them. Under no circumstances will we be responsible for loss or consequential damage arising from the failure or defect of our goods

 c)       If you return the goods in order to make a claim and the above goods turn out to be, in our or the manufacturer’s opinion, fault free or damaged by reason of your misuse or your negligent handling of them we will not be liable for repair, replacement or credit. In such cases all costs associated with investigation of the faulty goods eg transporting and insurance of goods would be charged to you, either by us or third parties, and you will still be liable to pay the full amount of such goods.

 d)       Any claim by you which is based on any defect, quality or condition of the Goods or their failure to correspond with their specification must be notified to us within a reasonable time after discovery of the defect or failure and within any warranty period.


5.0 Delivery

 a)       We will endeavour to deliver the Goods within the agreed time, but will not be liable for any loss or damage caused by delay in the delivery of the Goods, nor will any such delay entitle you to cancel or rescind this Contract.

 b)       Goods shall be delivered to the address supplied by you. If you fail to receive goods at the nominated delivery address we have the right to charge restocking and additional delivery/return charges.

 c)       All goods received and signed for on the delivery note are deemed to have been examined, checked and acknowledged as being correct in every detail. You are considered to have given authority to accept a delivery on your behalf to any person who actually accepts delivery at the delivery address.

d)       Where we have agreed in advance to deliver the Goods by instalments and where the Goods are delivered by instalments, each delivery shall constitute a separate contract and failure by us to deliver on time shall not entitle you to treat the Contract as a whole.

 e)       No claim for damage to the Goods or shortages will be considered unless you notify us within three working days of delivery by letter, telephone, fax or email (returns@agofficesupplies.co.uk) otherwise your claim will be deemed to have been waived.

 f)        We reserve the right to charge additional carriage on specified deliveries where they may fall outside the normal delivery area or fall below a previously agreed value level.

g)       You are obliged to provide adequate labour and facilities at the delivery address to unload or load the Goods without undue delay. We will require compensation for any loss we suffer arising from delivery or collection or non-delivery or non-collection of the Goods if it is subsequently proven that the said loss is not a result of our action.

 h)       We only deliver on working days Monday – Friday (9.00am  – 4.30pm) excluding public and bank holidays


6.0 Risk and Title of Goods

a)       Notwithstanding delivery of the Goods title to the Goods will not pass to you until the price for the Goods and all other sums due under these Conditions have been paid in full to us.

b)       If the Goods are sold to a third party before payment has been made to us the proceeds shall be held by the Buyer on trust for us pending payment.

c)       The Goods must be fully insured stored separately and clearly identified as our property until payment

d)       The Seller may at any time after the price for the Goods or any other sum has become due from

you under this Contract rescind this Contract and recover the Goods and you hereby give authority to us to enter your premises for that purpose.


7.0 Returns

a)       You should inspect the Goods when they arrive to ensure they are correct in type and quantity and have arrived in good condition. You may contact us at 01324 871857 or returns@agofficesupplies.co.uk to inform us of Goods that are faulty, damaged or not required. No Goods will be accepted for return without prior agreement and may be subject to handling charges.

b)       Non-stock Goods or Goods ordered to your specification cannot be returned unless deemed to be faulty under clause 4 of these conditions 

c)       Goods that have been wrongly ordered by you and have been taken out of their original packaging will not be accepted for retun and must be paid for in full.

d)       If Goods are damaged you must inform us within 3 working days of receipt of Goods if you wish to claim a refund or replacement. If you choose to be refunded and a delivery charge was made for your order, this will also be refunded.

e)       If Goods that are no longer required you may cancel your order within 7 working days after receipt of Goods and you must inform us of your wishes by letter, fax or email within this period. We reserve the right to charge you for all costs of carriage incurred for collections/returns. If we agree to return of Goods they must be returned to us within a further 7 days. Any Goods returned must be in original packaging, packaging that has been defaced, written on, damaged or marked in any way cannot be accepted for return. No credits can be issued unless these conditions are met.

f)        For Goods that are deemed faulty or not of merchantable quality you must inform us within 3 working days of receiving the Goods if you wish to claim a refund or replacement. The Procedure for making a claim under guarantee outside this period is detailed in the warranty section 4.0.


8.0 Payment

a)       For Credit Accounts payment for Goods shall be due on or before the 30th day of the month following the month during which the invoice for such Goods is despatched.

b)       Where payment is not received by the due date we reserve the right to charge interest on the sum outstanding calculated at three percent above the base lending rate of The Royal Bank of Scotland PLC from time to time accruing from day to day from (but not including) the due date until (and including) the actual date of payment. Notwithstanding anything herein the sum outstanding shall become immediately payable if you default on payment of any sum due under any other contracts subsisting between you and us.

c)       Payment by credit card shall be made at the time of raising the order and goods will only be dispatched after successful transaction of funds has been made.


9.0 Cancellation

a)       If you cancel or delay the contract or any part thereof or fail to take delivery of the Goods at the time agreed or within a reasonable time, then you will liable to indemnify us against any resulting loss or damage or expense incurred in connection with the supply or non-supply of the goods.

b)       We reserve the right to cancel the contract if,


  1. We have insufficient stock to deliver the Goods you have ordered or
  2. We do not deliver to your area or
  3. One or more of the Goods ordered was listed at an incorrect price due to typographical error or any other error


10.0 Termination 

We reserve the right to grant, refuse, withdraw, restrict, alter, suspend or cancel credit terms at our sole discretion and without limitation, reserve the right to refuse or cancel orders for goods where you become in breach of our agreed credit terms. 


 11.0 Web Site Terms and Conditions

 a)       We have made reasonable efforts to ensure the accuracy, currency, completeness and electronic integrity of this site and the information published on it. However, we cannot accept liability for any loss of any kind incurred as a result of reliance on the information provided in this site or any other website which can be accessed by a link from this site, or the functioning of this site. The contents of this site are subject to change without notice.

 b)       We exclude to the fullest extent permitted by law all liability for any claims, penalties, losses, damages, costs or expenses arising from the use of, or inability to use, this site or from any unauthorised access to or alteration of the site.

 c)       This site is established in the United Kingdom and is directed to United Kingdom residents only. Scottish law governs these Terms and Conditions and your use of this site. By accessing this site you agree to submit to the exclusive jurisdiction of the Scottish Courts in relation to any claim or dispute arising out of or connected with your use of the site.

 d)       This site may not be linked with another site without the express written consent of AG office supplies Ltd. Users of this site are authorised only to view and download a single copy of the material for general information purposes and are reminded that this site's contents and constituent parts are protected by copyright, trademark and other laws.

 e)       When ordering via our web site you must ensure you have virus protection on your computer system as we accept no liability for viruses transmitted or passed to the you through use of the Company's web site whether for ordering purposes or otherwise.


12.0 Privacy Statement

a)       We are committed to protecting your privacy, we will only use the information that we collect about you in accordance with the Data Protection Act 1998.

b)       We collect the information you provide us with while registering, ordering and from enquiries to process and deliver your order and to communicate with you. We will never collect sensitive information about you without your consent.

c)       Information we hold will be up to date and accurate.

d)       You can check the information that we hold about you by emailing us info@agofficesupplies.co.uk. If you find any inaccuracies we will delete or correct them promptly.

e)       We may contact you from time to time to inform you of special offers and new products and services. If you do not wish your contact details to be used in this way please email us at unsubscribe@agofficesupplies.co.uk

f)        We keep a record of your orders and quotes to understand general buying habits, interests and requirements of our customers.

g)       E-mail is not a confidential or secure form of communication and is susceptible to delay, non-delivery and can be intercepted by third parties. Any information sent by e-mail is done so at your own risk.


13.0 General

a)       These Terms and Conditions, your use of our website and any Contract formed by us are governed by Scots law and you submit to the non-exclusive jurisdiction of the Scottish court.

Neither of us will be held liable for any failure to perform any obligation to the other due to causes beyond your or our respective reasonable control